Terms of use

The service

Raneen gives a shop a counter screen, a customer screen, a TV screen, customer links and QR codes, and a dashboard. Features can change over time.

Your account

You must give correct details when you sign up and keep your password and the counter PIN private. You are responsible for what happens under your account, including what your staff do with the PIN.

Each branch has its own link, PIN and orders. You can create as many branches as your plan covers.

Free trial, plans and payment

New accounts start with a free trial. After it you choose a 6-month or a yearly plan for the number of branches you need. Branches beyond the listed sizes are priced on request.

Payment is made by bank transfer or iBurAq, with the payment code we give you written in the transfer note. We confirm each payment by hand and then activate or extend your plan, which can take some time.

When a trial or a plan ends, you can still see your dashboard, but new orders cannot be created until you renew.

Acceptable use

Use Raneen only for your own business and in line with the law. Do not try to break into other accounts, overload the service, copy it, or use it to send customers unwanted or misleading content.

Customer data

You are responsible for how you use the information customers give you through your shop, such as the order numbers they enter. How we handle data is described in the privacy policy.

Availability

We work to keep the service running, but it is provided as is and may sometimes be unavailable, for example during maintenance or because of problems with the internet, a phone or a notification service. Do not rely on notifications alone for anything critical.

Our responsibility

To the extent the law allows, we are not responsible for indirect losses, such as lost sales, caused by using or not being able to use the service.

Suspension and ending

We may suspend or close an account that breaks these terms or is not paid for. You can stop using the service at any time and ask us to delete your account.

Changes

We may update these terms. The date at the top shows the latest version. Using the service after a change means you accept it.