Privacy policy

What we collect from shop owners

Your name, email, phone number, business name and type, logo and brand colours, your language, and your plan and payment records (invoice amounts and the payment code). Your password is stored only as a one-way hash.

The orders your shop creates: the order number, its times and status, and which branch it belongs to.

What we collect from your customers

A customer opening an order page is identified only by that order's private link. We do not ask for their name or phone number. If they turn on alerts, their browser's push subscription is stored so we can notify them, and we note whether their page is open so staff can see if the alert reached them.

Cookies and similar storage

We use small files in your browser to keep you logged in, to remember a counter or customer-screen tablet after the PIN is entered, and to remember your language, theme and chosen branch. They are needed for the service to work.

How we use it

To run the service, show orders live, send the pickup alert, confirm payments, give support and keep the service secure. We do not sell your data or use it for advertising.

Who else handles it

Our hosting and database providers store the data for us. Pickup alerts pass through the browser's own push service (for example Apple, Google or Mozilla). If you contact us on WhatsApp, WhatsApp handles that conversation.

How long we keep it

We keep your data while your account is open. Deleting a branch deletes its orders. You can ask us to delete your account and its data.

Your choices

You can ask to see, correct or delete your information, or ask a question about it, by contacting us. Customers can turn off alerts in their browser at any time.

Security

Connections use HTTPS, passwords are hashed, staff access is protected by a PIN, and we limit repeated login attempts. No system is perfectly secure, so keep your password and PIN private.

Changes

We may update this policy. The date at the top shows the latest version.